Sports / Mobile
hihi7 publishes these legal terms so you can review the conditions that govern your account, your transactions through bKash, Upay or Bank Transfer, and how we handle your data — all before you make any decision. Access to our platform depends on your local law and eligible regions, and we ask you to read these terms carefully.
These terms set out the relationship between you and hihi7 as the operator of this platform. We do not make absolute legal promises about outcomes, because your eligibility and the lawfulness of access depend entirely on the laws that apply in your location. If your local law does not permit participation on platforms of this kind, these terms do not override that — and we ask you not to create or use an account where local law prohibits it. Within regions where access is permitted, these terms define how your account is opened, how transactions processed through bKash, Upay or Bank Transfer are recorded, and how disputes are raised. Every transaction that passes through your account wallet is logged with a reference you can view inside the account dashboard. That reference is the primary evidence record for any query you raise with our support team. We retain transaction records for the period required under the policy, and you can request a copy of your own records through the account page or by contacting support directly. Nothing in these terms removes your right to ask questions, request corrections or raise a formal concern about how your data or funds are handled.
Understanding where this policy applies — and where it stops — helps you know what we are responsible for and what sits outside our control. We cover the four main areas below so you can read the boundary clearly rather than having to infer it.
These terms govern how you open, use and close your hihi7 account. They set out the verification steps shown in the account page, the session controls you can apply, and the conditions under which we may restrict access if a policy breach is identified.
Any movement of funds through your account wallet — whether processed via bKash, Upay or Bank Transfer — falls inside this policy. The transaction log in your account dashboard is the authoritative record. We do not cover payment delays caused by your wallet provider's own processing.
The games and categories we make available through the lobby are subject to change and to regional licensing conditions. Content availability does not form a contractual commitment; what is visible in your account at the time you log in is what applies. Third-party studio terms may also apply.
Links to or integrations with external services — including your mobile wallet app, bank portal or any third-party verification provider — fall outside our policy scope. We are not responsible for the terms, data handling or service levels of those external parties.
This policy is not passive reading material — it describes steps you can actually take. If you want to review the data we hold about your account, you can request an export through the account settings page, where you will find a form that routes directly to our data team. If the account details we hold are incorrect — your registered mobile number, your linked payment method or your identity information — you can submit a correction request through the same route and our team will confirm the change or ask for supporting evidence within the timelines shown on that page. Where you have a question about a specific transaction, the reference number shown in your wallet history is the fastest way to open a support query; include it in your message so our team can locate the record without delay. You also have the right to raise a formal concern if you believe we have not handled your data or funds in line with these terms.
Open the account dashboard and navigate to wallet history to see every transaction reference linked to your bKash, Upay or Bank Transfer activity. That log is available to you at any time you are signed in.
If your registered name, mobile number or payment method details are incorrect, submit a correction request via the account settings page. We will confirm the update or request supporting evidence as shown in the instructions there.
Any policy concern can be submitted through our published support routes. Include your account reference and the transaction ID where relevant — this allows our team to locate the specific record and respond with accurate information.
You can request a copy of the personal data and transaction records we hold about your account. The request form is available inside the account settings area. We process these requests in line with the retention and access timelines stated in the policy.
When your question is about a term in this policy, a transaction record or a data request, use the routes below. We publish only the channels that are actually staffed and visible on the site — we do not list channels we cannot stand behind.
The live chat button is visible on the site when you are signed in. Use it to raise a policy question, reference a transaction ID or ask about the status of a data or correction request. This is the route for time-sensitive account queries.
For formal policy concerns, data access requests or written records of a query, send an email to the address published in the site's contact section. Include your account reference and transaction ID so our team can retrieve the relevant record.
The Help Centre inside your account area contains policy documentation, step-by-step guidance for correction requests and wallet query forms. It is the starting point for most policy questions before you need to contact a team member directly.
We take a specific approach to each area of data handling rather than making general assurances. The details below describe what we actually do, where you can verify it and who to contact if something needs to change.
We keep your account and transaction data — including bKash and Upay references — for the period required under our retention policy, which is stated in the full terms document. After that period, records are deleted or anonymised unless a dispute or legal obligation requires otherwise.
We use cookies to keep your account session active and to understand how the site is navigated. You can review and adjust cookie preferences through the settings link in the site footer. Disabling certain cookies may affect how the account dashboard loads on your mobile browser.
Your account is protected by the login credentials you set and the verification steps shown during sign-in. If you suspect unauthorised access, change your password immediately from the account settings page and contact support through live chat or email with your account reference.
To correct stored data, update your payment method or close your account, use the account settings page or contact us via the email address in the contact section. We confirm changes in writing so you have a record of every update to your information.
These are the questions we see most often about this policy. Each answer points to a specific step or route rather than a general direction.
Yes. Access to hihi7 and the validity of these terms for you depends on local law and eligible regions. If your local law does not permit participation on platforms of this kind, these terms do not override that restriction. Review your local legal position before creating or using an account.
Sign in to your account and open the wallet history section of the dashboard. Every transaction processed through bKash, Upay or Bank Transfer is listed with a reference number and a timestamp. Copy that reference before you contact support — it lets our team locate the record without delay.
Yes. A data access request form is available inside account settings. Submit it from there and our team will process the request in line with the retention and access timelines stated in the full policy document. We respond in writing so you have a record of the exchange.
Submit a correction request through the account settings page. We will either confirm the update or ask for supporting evidence, as described in the instructions on that page. Do not use incorrect details to make transactions, as mismatched records may delay any query resolution.
We retain account and transaction data — including references for bKash, Upay and Bank Transfer activity — for the period stated in the full terms document. After that period, records are deleted or anonymised unless an active dispute or legal obligation requires us to keep them longer.
Change your password immediately from the account settings page, then contact our team via live chat or the support email address published in the contact section. Include your account reference in your message. We will review access logs for the account and advise on next steps.